Refund & Returns Policy
Effective Date: 09/01/25
At Biotech Performance, customer satisfaction is our top priority. We stand behind the quality of our research-grade products and want you to feel confident in every purchase. Please review our policy below regarding returns, refunds, and exchanges.
All Sales Are Final
Due to the nature of our products (Peptides, SARMs, and AAS for research purposes only), all sales are final. We do not accept returns or exchanges once an order has been shipped. This policy ensures the integrity, safety, and quality of our inventory.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:
📧 contact@biotechperformance.com
To assist with your claim, please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
Once verified, we will offer one of the following solutions at our discretion:
- Replacement of the item(s) at no additional cost
- A partial or full refund
Order Cancellations
Orders may only be canceled before shipment. Once your order has been processed and shipped, it cannot be canceled. To request a cancellation, please email us immediately at contact@biotechperformance.com with your order number.
Refund Processing
If a refund is approved:
- It will be processed to your original payment method.
- Processing times may vary depending on your payment provider, typically 5–10 business days.
Contact Us
For any questions or concerns regarding this policy, please reach out to us:
Biotech Performance
📧 Email: contact@biotechperformance.com